Customers are better informed, socially connected, and able to switch products, services, and vendors more easily than ever before. In addition, they are now starting the buying cycle well before they engage with salespeople. In fact, customers are shutting salespeople out for more than half of the sales cycle.
As a result, you have got a lot more on your plate to manage so you can grow revenues and run a profitable sales organization, such as:
- Setting up the right sales processes and having a complete view of what is happening to target the right opportunities
- Enabling your teams to work together, to shorten sales cycles and ensure revenue predictability
- Equipping your salespeople with tools they want to use, and help them sell more effectively
- Executing in real time to deliver a better customer experience and close more deals faster while keeping costs in check
- Effectively engaging your customers and delivering the right message at every stage of their journey
SAP Hybris Sales leverages advanced insight and engagement capabilities, as well as core sales force automation functions to give your salespeople the advantage they need to accelerate productivity and sales performance, gain the insights they need to make quick business decisions, have 360 view of their customer and go from quote to cash effortlessly. Your sales teams will sell smarter everywhere – in the office, on the road, and when they are offline.
SAP Hybris Commerce delivers shopping experience through mobile, social, and web commerce that can help you take advantage of data-driven customization, cost-effective order fulfilment, real-time inventory and subscription management. Use Customer Experience Intelligence to know your customers by creating strategic and tactical target groups, including use of predictive analysis that in real-time render personalize design of web shop content and individualized engagement for customers.
Today’s B2C consumers research on mobile, browse in store, connect with a call centre, buy on the web, and so on. They expect a consistent, contextualized experience that follows them at every point of their journey. SAP Hybris B2C Commerce gives you the ability to offer innovative, omni-channel brand experiences at every touchpoint, including PC, mobile, tablet, call center, point-of-sale and social media. Create the contextual, relevant engagements from the initial steps of research to customer-centric order handling experiences that inspire your customers to buy more.
Like consumers, the B2B buyers expect consistent omni-channel experiences, 24/7 self-service access and accurate information. They no longer accept disjointed channel experiences or inaccurate data. SAP Hybris B2B Commerce helps you to adapt to the changing needs of your business customers. SAP Hybris commerce is designed to support even the most complex B2B environments. You can offer your buyers seamless opportunities to buy, regardless of the complexity of your back-end systems, at every stage of the customer journey.
Make B2B like B2C. Use advanced personalization and targeting, and offer self-service and optimal search and navigation. Allow your buyers to make repeat purchases and buy in bulk, and provide efficient omni-channel fulfillment options and helpful product recommendations.
Consolidate sales, management, and service onto a single platform designed for omni-channel commerce and put the customer first by creating a seamless and highly personalized customer experience across every channel and touch point.